An unused ticket is generated from a booked airline ticket that was paid for, then cancelled. The unused ticket then serves as a credit towards a new flight. Though unused tickets booked in Certify Travel will store automatically, it is possible to load them manually if needed.
This article shows you, a TMC Administrator, how to manually add unused tickets.
Step 1: On your Certify Travel homepage, click the Admin menu. Then, click Profile Administration followed by Unused Tickets.
Step 2: Click Add Journey.
Step 3: In the General Ticket Info tab, fill out all of the required fields (indicated by an *).
Please Note: Do not click Update or Cancel when complete.
Step 4: Click the Fare/Payment/Fee Info tab and fill out all of the required fields. When complete, click Update.
Step 5: Click the plus icon under Add Ticket next to the Journey you just entered.
Step 6: Enter the 10-digit ticket number and enter the check digit. If the check digit is unknown, you may enter any number. Then, click Update.
Step 7: Click Save.
The new unused ticket has been saved to the user profile.