Help Center

Manually Adding Unused Tickets

Follow

An unused ticket is generated from a booked airline ticket that was paid for, then cancelled. The unused ticket then serves as a credit towards a new flight. Though unused tickets booked in Certify Travel will store automatically, it is possible to load them manually if needed.

This article shows you, a TMC Administrator, how to manually add unused tickets.

Step 1: On your Certify Travel homepage, click the Admin menu. Then, click Profile Administration followed by Unused Tickets.

unused_1.jpg

Step 2: Click Add Journey.

unused_2.jpg

Step 3: In the General Ticket Info tab, fill out all of the required fields (indicated by an *).

Please Note: Do not click Update or Cancel when complete.

unused_3.jpg

Step 4: Click the Fare/Payment/Fee Info tab and fill out all of the required fields. When complete, click Update.

unused_4.jpg

Step 5: Click the plus icon under Add Ticket next to the Journey you just entered.

unused_5.jpg

Step 6: Enter the 10-digit ticket number and enter the check digit. If the check digit is unknown, you may enter any number. Then, click Update.

unused_6.jpg

Step 7: Click Save.

unused_7.jpg

The new unused ticket has been saved to the user profile.

unused_9.jpg

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact Support

Comments