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Excluding Average Hotel Room Rates


Some organizations may require that average hotel room rates are excluded from search results if they prefer travelers use a specific rate option.

This article shows you, a TMC Administrator, how to exclude average room rates. 

Step 1: From the Admin menu, select Policy Setup. Then, Company Hotel Preferences.


Step 2: Click Edit on the current hotel policy.


Step 3: Select Exclude average room rates. Then, Save

Please Note: This is available for Sabre and Amadeus only.


After logging out of Certify Travel, log back in and the new policy setting is enabled for future booking. 

Use Excluding Rate Descriptions if there are room rates a company needs to exclude from user search results. Enter keywords or text strings (that show in those room rates descriptions) in the Excluding Rate Descriptions field. Some examples of rates often excluded are government rates, agency rates, or AAA rates.  


In the Excluding Rate Descriptions field, enter a text line for each room description to exclude. For example, if you enter AAA RATE, all rooms with the AAA RATE in the description are excluded from traveler searches for this company.

In this example, the rooms with AAA rate would be excluded from searches:


The entry must exactly match the text in a room description to be excluded. (Case does not matter.) For example, when AAA MEMBER is entered:

  • If AAA MEMBER is found in a room description, the room is excluded.
  • If AAA MEMBERSHIP is found in a room description, the room is NOT excluded, and the room appears in traveler searches. Instead, you need to add a line with the text AAA MEMBERSHIP.
  • If AAA is found in a room description, the room is NOT excluded. You need to add a text line of AAA.

Example of individual text lines:


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