It is a common policy requirement to restrict booking of non-refundable rooms due, providing leeway for last-minute travel changes.
This article shows you, a TMC Administrator, how to block non-refundable rooms from search results.
Step 1: From the Admin menu, select Policy Setup. Then, Company Hotel Preferences.
Step 2: Click Edit on the current hotel policy.
Step 3: Select Exclude non-refundable rooms. Then, Save.
Please Note: Also select Allow non-refundable room for same day check-in requests if the organization would like to provide an exception. This will allow travelers to reserve a non-refundable room only if they check-in on the same day as an option.
After logging out of Certify Travel, log back in and the new policy setting is enabled for future booking.