You may find that a user needs to reset their password, or their account needs to be unlocked after unsuccessful logins.
This article shows you, a TMC Administrator, how to force a password reset for an employee.
Step 1: From your Certify home page, select Profile Administration in the Adminmenu. Then, Select Another User.
Step 2: Search for the user using the Member ID, First Name, and/or Last Namefields. Click Search to find the employee's profile.
Step 3: Use the Select link to access the user's profile.
Step 4: From the Profile menu, select User Setup.
Step 5: On the User Setup screen, you will have options to enable the account, disable the account, lock the account, and force a password reset.
- Account Enabled: Unlock an account, or enable an account that was previously disabled.
- Account Disable: Disable the account so that it is no longer active.
- Account Locked: Lock the account. The employee will no longer be permitted to login.
- Reset Password: Use the checkmark to force a password reset upon the user's next login.
Step 6: Click Save. The employee will then need to login to Certify Travel regularly, but with a blank password. They will then be prompted to reset.