Certify Travel will keep track of unused tickets from any prior cancelled itineraries for your company travelers. Most times, these tickets will act as a credit towards a future flight, subject to any cost difference and cancellation fees. Keeping track of unused air tickets is essential to identify cost savings opportunities.
This article shows you, a local Certify Travel Administrator, how to view unused tickets within your organization.
Step 1: From the Admin menu, select Profile Administration. Then, Unused Tickets.
Step 2: The Unused Tickets screen will display. Your Travel Management Company will handle unused ticket exchanges on new itineraries. Included details are:
- Traveler first and last name
- Member ID
- Ticket Range
- Ticket Value
- Expiration Date
- If the ticket has been used or not
- If the traveler has been removed from Certify Travel