Release Notes: September 8, 2022 Follow

New Amtrak Integration

Certify Travel has added a new Amtrak Integration for users. This version of Amtrak utilizes a new technology supplier, mitigating concerns that existed with our previous supplier and adding new functionality. 

Activating SuperSwitch for Amtrak

Certify Travel works with several Global Distribution Systems (GDS) to provide robust travel services for users. Some travel vendors, like Amtrak, sell their travel services outside the GDS search. To include travel vendors in search results, Certify Travel provides a SuperSwitch to connect with these outside travel shopping sources. The SuperSwitch connects to SilverRail.

The steps below show you, a TMC Administrator, how to activate the SuperSwitch required for Amtrak and add it to your Policy Tree.

Step 1: On your Certify Travel homepage, click Admin > Policy Setup > Super Switch Settings.

Step 2: Next, click Add New Vendor Setting under the Vendor Settings menu.

Step 3: Enter the Super Provider Name and choose SilverRail in the Vendor drop-down menu. When complete, click Save.

Please Note: Advance Settings are used for testing only. Please contact support before using this feature.

Step 4: Return to the Super Switch Settings page. From here, click Add New for Rail SuperSwitch Setting.

Step 5: Enter a Rail SuperSwitch Setting Name and choose your rail provider under the Provider drop-down menu. Check the Rail Supplier for Amtrak and enter a Corporate Discount Code and IATA if applicable. Enter an Agency Email Address to be notified of any booking errors that require action.

Select if you want to Add Passive Rail Segments in GDS by checking the checkbox. Enabling the checkbox will create a PNR in your GDS with passive segments for the rail segments (See the tooltip on the Rail Passive Segment Type for available formats). Review the default documentation that will be added to the Passive booking. Select Custom Documentation to adjust entries. When complete, click Save.

 Add the Rail SuperSwitch Setting to a SuperSwitch Policy

Step 1: Go to Admin > Policy Setup > Super Switch Policy on the Certify Travel homepage.

Please Note: Only one SuperSwitch Policy is allowed per branch.

Step 2: Click Add New SuperSwitch Policy.

Please Note: You can also add the Rail SuperSwitch Setting to an existing SuperSwitch Policy.

Step 3: Under Available Rail SuperSwitch Setting(s), move the Rail SuperSwitch Setting to Selected Rail SuperSwitch Setting(s) and click Save.

Step 4: On the Certify Travel homepage, click Admin > Policy Tree > Policy Tree Editor.

Step 5: Click Edit next to Core Permissions.

 Step 6: Ensure all the following rules are enabled and compiled in your policy branch.

Step 7: Click Compile to complete the process.